1. UNOPENED PRODUCT RETURNS – Email us at info@thailuv.com within 72 hrs of receipt of goods to alert us that you will be returning your UNOPENED product within the 7-day time limit and to request the Return Shipping Address.
2. CUSTOMER SATISFACTION – If you are not satisfied with the quality of the product. Please email us at info@thailuv.com for a refund within 14 days after delivery of product. Customer will have to pay for shipping product back to THAILUV.
3. Once you have shipped your product back to us – please also email the tracking number to info@thailuv.com so we can keep an eye out for it.
4. Once we receive your package back at our facility and can confirm its condition, we will then issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.

*If you have any questions regarding our return policy please mail info@thailuv.com

Your acceptance of the terms of purchase means you agree to and understand the refund policy to all THAILUV’s products purchased via retail.

THAILUV will only accept returns and refunds from purchases made on www.thailuv.com. THAILUV will not allow returns from a purchase made in a retail store.

If a package is lost after we ship it, which does occasionally occur, we will not be responsible if the tracking information lists the order as “delivered,” which means UPS or the courier service delivered the product to the address specified. If the package is sent to an address other than the one you specified, upon return of the original package to THAILUV, THAILUV will reship the order. Please note that we are not responsible for errors of USPS or courier services, or if you provide or confirm an incorrect address. It therefore is very important that you ensure that the address you give to us is exactly correct, as any mistake could delay delivery and will entail extra expense to you. If you place an order by phone, we will read the delivery address (and other information you provide) aloud and repeat it to you, to help you be sure it is correct.